Booking Terms & Conditions
Following the recent government guidelines, we have updated our bookings policy. Please read carefully before making a reservation.
At least one person will be required to check in using Track and Trace.
Please bring a face mask with you which you will need to wear when you are not seated.
Social distancing remains in effect. All guests inside must be seated at a table and must not mix with other groups.
General Booking Terms
Please note that we are cashless. We accept all major credit and debit cards as well as Apple Pay, Google Pay & Android Pay.
When reserving a table or area, you will be given a start and end time. If you wish to stay longer than your given time, please get in contact with us (subject to availability).
We work closely with artisanal, bespoke suppliers with a real passion for seasonal and sustainable, great British produce. Availability of certain dishes is subject to seasonal availability. Please check our menus page for the most up to date menu. If there is a certain dish you would like, please check with us for seasonal availability.
Please advise us on any allergies, dietary requirements or special requests in advance of your booking. Our allergens lists are available via our menus page or upon request.
Do I have to reserve a table?
Due to government guidelines, spaces are limited, and all parties inside must be seated. Therefore, to manage capacities, we strongly advise booking a table to secure your space.
What if we are running late?
We understand that plans so always go swimmingly. There is no need to get in contact, we will always be happy to hold your table for up to 20 minutes from your booking time (please note that this may be taken off your booking turn time). Unfortunately, after 20 minutes, we cannot guarantee your booking and may need to release your table.
Do you have any age restrictions?
Under 18’s are allowed in before 4pm with a parent or guardian (please note, the upstairs sports bar is over 18’s only). We reserve the right to restrict entry to under 18’s during peak times. We run a strict Challenge 25 policy, so if you’re lucky enough to look under 25, you will be asked to provide proof of age. We accept passports and UK driving licenses only. Photocopies will not be accepted.
Some of our tables are covered and heated but not all of them so please dress for the weather. In the event of poor weather if you have cover we will keep your table outside. If you don’t have cover we will attempt to move you inside wherever possible, however this will depend on our availability.
CANCELLATION & CHANGES POLICY
How do I make changes to my booking?
For most bookings, you can edit yourself via your confirmation email 48 hours before your booking. This includes changing the number of guests or the booking date and time. This will automatically check for availability and reschedule your booking. If you are unable to or are having difficulties amending your booking, please get in contact with us directly.
How do I Cancel?
Please let us know by phone or reply to your booking confirmation email at least 48 hours in advance. This will cancel your booking and you will not be charged. Any cancellations made within 48 hours are subject to a cancellation fee (the pre-authorisation amount our deposit is applicable).
What if we have made a deposit or have given a pre-authorisation?
If cancelled within 48 hours, your card will not be charged. For most bookings, unless otherwise stated, we can refund a deposit if your booking is cancelled within 48 hours (please check the policy in your booking confirmation). Where possible, we may be able to move your booking to another date (subject to availability). Please get in contact as soon as you can.
To manage capacities, we reserve the right to pre-authorise your credit or debit card to secure your booking.
What is a pre-authorisation?
A pre-authorisation is a card check. This will check that the card belongs to the booking holder and that there are available funds at the time of booking. The amount may vary depending on the type of booking and the number of covers. This will always be shown to you beforehand. The pre-authorisation is not a charge and no funds are debited from your account.
When will my card be charged?
Normally, your card will not be charged. No money is taken from your card; therefore, the full amount of your bill will be paid at the end of your visit. We will only take payment in the event of a no show or if you cancel your booking within 48 hours of your reservation.
Why is the credit card pre-authorised?
Since lockdown, no-shows are unfortunately on the rise. The viability of our industry relies on guests honouring their reservations. Therefore, to manage capacities and ensure there is the most up to date availability for guests, we ask for a pre-authorisation.
For some booking types, a deposit may be required. Before your booking enquiry is confirmed, details of the required deposit, as well as cancellation or amendment policy, will be sent to you.